Application
This unit applies to all staff working autonomously or under supervision within the funeral services industry. It requires the application of communication, planning and organising, research and problem-solving skills to work effectively within the industry. | |
Prerequisites
Nil | |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA | ||
1 | Develop funeral services knowledge and skills. | 1.1 | Identify, access and review sources of information on the funeral services industry. |
1.2 | Obtain information to assist with effective work performance within the funeral services industry. | ||
1.3 | Develop and maintain knowledge of the local region and Australian funeral services industry. | ||
2 | Identify and comply with workplace requirements. | 2.1 | Identify and comply with workplace policies and procedures, and relevant legislation. |
2.2 | Identify and comply with own job role and designated responsibilities. | ||
2.3 | Prioritise and complete tasks within designated timelines according to workplace requirements. | ||
2.4 | Monitor and review work outcomes and document where required. | ||
2.5 | Identify opportunities for improvement and implement where appropriate according to workplace policies and procedures. | ||
3 | Work effectively with others. | 3.1 | Develop and apply knowledge of funeral services industry protocols. |
3.2 | Use effective communication strategies when dealing with others in workplace. | ||
3.3 | Share personal workplace strengths with other team members and seek support from peers and supervisors to build on skills gaps within context of required work activities. |
Required Skills
Required skills |
ability to comply with workplace policies and procedures and industry protocols self-management, planning and organisational skills to manage work activities problem-solving skills in teams and individually to deal with contingencies communication skills, including clear and direct communication, active listening and questioning techniques and using and interpreting non-verbal communication to effectively liaise with others literacy and numeracy skills to source, follow, interpret and complete workplace documentation. |
Required knowledge |
workplace policies and procedures workplace organisational structure stakeholders and structure of the funeral services industry broad understanding of relevant federal, state or territory, and local government legislation and regulations applying to the funeral services industry environmental impacts applying to the funeral services industry and minimal impact practices to reduce these especially those that relate to resource, water and energy use. industry awards and agreements. |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: ability to source initial and updated general funeral services industry information, specific workplace policies and procedures and apply this information to day-to-day activities effective communication with clients and workplace colleagues to ensure job role requirements are efficiently met monitoring and evaluation of own work outcomes. |
Context of and specific resources for assessment | Assessment must ensure: demonstration of skills in environment where industry knowledge and protocols can be developed access to relevant documentation, such as workplace policies and procedures and job role documentation. |
Methods of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: written or verbal questioning to assess knowledge and understanding of relevant legislative, regulatory and industry requirements review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate. |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: SIFIND002A Deal with grief and trauma. | |
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Sources of information may include: | media reference books training materials libraries unions industry associations industry publications internet personal observation and experience colleagues, supervisors and managers industry contacts, mentors and advisers. |
Information may include: | industry working conditions employee and employer rights and responsibilities social and environmental issues and requirements industrial relations issues career and professional development opportunities within industry industry expectations of staff quality assurance policies and procedures new products and services local, regional or national industry trends. |
Workplace policies and procedures may include: | workplace ethics modes of communication hours of operation contact with clients job descriptions and responsibilities maintenance and use of technology interaction with other team or organisation members OHS quality assurance documentation completion, storage and dispatch. workplace practices in regard to environmental considerations. |
Relevant legislation, regulations and codes of practice may include: | OHS Workplace Relations Act equal employment opportunity (EEO) anti-discrimination workers' compensation legislation and regulations cemetery Acts and by-laws Crematorium Acts local government regulations Births, Deaths and Marriages Registration approved code of practice for embalmers Environmental Protection Act Privacy Acts. |
Opportunities for improvement may include: | managing time improving work practices setting goals prioritising giving and receiving feedback. |
Funeral services industry protocols may include: | demonstrating tact maintaining confidentiality of client and business information respecting others' views acting responsibly. |
Effective communication strategies may include: | using tact and discretion empathising determining and interpreting needs of others listening and understanding workplace information writing to audience needs negotiating responsively speaking clearly and directly to others sharing workplace-related information. |
Team members may include: | funeral home owners or managers funeral directors funeral arrangers stonemasons embalmers mortuary technicians drivers and riders customer service staff sales consultants sales coordinators managers cemetery or crematorium managers or operators chapel attendants gravediggers florists caterers clients mourners peers supervisors. |
Sectors
Sector | Funeral Services |
Competency Field
Working in Industry | |
Employability Skills
This unit contains employability skills. | |
Licensing Information
Not applicable.